Customer Engagement Hub
Bring your team together in one place to engage customers from one contact number. Let your agents answer incoming messages and queries. TruSENDR’s Shared Team Inbox has everything you and your agents require
- Auto-assign chats to your agents
- Include multi-agents in chat with one customer
- Add followup comments and history
- Add tags for customers segmentation
- Add customers to stages during followups
- Share images, text, videos, links, templates, catalogs, products
Elevating Customer Support with Multi-User Inbox
Elevate your customer support experience with our innovative Multi-User Inbox feature. Collaborate seamlessly with your team members on WhatsApp to provide swift and efficient support to your customers. With real-time communication and shared access to messages, resolve queries faster and enhance customer satisfaction. Streamline your workflow and amplify your support capabilities with our Multi-User Inbox solution.
Shared Inbox is feature rich
Update 360° details
View complete customer detail, follow-ups, assigned agents, conversation history, Active stage, and media shared on WhatsApp.
Log follow-ups
Add followups for your team to help understand customers’ needs, demands, queries and situations, in a glimpse.
Set reminder
After follow-up you can set reminder to reconnect with customer. Add reminder directly using chat.
Quick-reply
Create templates so your team can quickly respond in conversations during the welcome, ending chat, delayed response, inconvenience caused etc.
Update Stages
Mark your customers’ journey with custom stages. This way, it’s easier to improve engagement, and it pinpoints the customers that need your focus
Custom fields
Create custom fields to save additional information about your customers. Create unlimited text fields, dropdowns, date & time, and multi-selection in the form