WhatsApp Team Shared Inbox

Customer Engagement Hub

Bring your team together in one place to engage customers from one contact number. Let your agents answer incoming messages and queries. TruSENDR’s Shared Team Inbox has everything you and your agents require

WhatsApp Business API Solution

Elevating Customer Support with Multi-User Inbox

Elevate your customer support experience with our innovative Multi-User Inbox feature. Collaborate seamlessly with your team members on WhatsApp to provide swift and efficient support to your customers. With real-time communication and shared access to messages, resolve queries faster and enhance customer satisfaction. Streamline your workflow and amplify your support capabilities with our Multi-User Inbox solution.

Shared Inbox is feature rich

Update 360° details

View complete customer detail, follow-ups, assigned agents, conversation history, Active stage, and media shared on WhatsApp.

Log follow-ups

Add followups for your team to help understand customers’ needs, demands, queries and situations, in a glimpse.

Set reminder

After follow-up you can set reminder to reconnect with customer. Add reminder directly using chat.


Create templates so your team can quickly respond in conversations during the welcome, ending chat, delayed response, inconvenience caused etc.

Update Stages

Mark your customers’ journey with custom stages. This way, it’s easier to improve engagement, and it pinpoints the customers that need your focus

Custom fields

Create custom fields to save additional information about your customers. Create unlimited text fields, dropdowns, date & time, and multi-selection in the form