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faq

Can I use my existing WhatsApp number?

Yes, you can use an existing WhatsApp number. However, before onboarding, you must first delete the WhatsApp account linked to that number. This is a necessary step to ensure compliance with WhatsApp’s policies and to activate the number for business use through Wiselok TruSENDR’s WhatsApp Business API Solution. Once the WhatsApp account associated with the number is deleted, you can proceed with onboarding onto our platform and start leveraging the benefits of WhatsApp for your business communication needs.

Is there a setup fee for using the WhatsApp API?

There is no setup fee for WhatsApp account setup when you choose Wiselok TruSENDR’s WhatsApp Business API Solution. We believe in making it easy and affordable for businesses to leverage the power of WhatsApp for their communication needs.

What does WhatsApp conversational-based pricing mean if WhatsApp is free?

While regular WhatsApp usage is free, businesses utilizing WhatsApp Business API to expand their operations will encounter charges for sending messages to customers. WhatsApp conversation pricing is contingent upon the customer’s country code and the message template utilized.

How can I calculate the cost of my conversation usage?

Determining the cost of conversation usage depends on various factors such as the type of campaigns or templates utilized, as well as the country of the customers. For marketing campaigns targeting Indian customers, the cost per conversation may be 0.77, while authentication messages may incur a cost of 0.35 per conversation. Similarly, utility campaigns targeting Indian customers may also be charged at a rate of 0.35 per conversation. You can download your credit report from your Wiselok TruSENDR dashboard.

Can I change my plan from marketing to ecommerce?

Yes, you can change your plan, If you want to migrate “Marketing Plan” to “Ecommerce Plan” you just need to pay the difference amount for next plan.

Can I change my plan from ecommerce to marketing?

No, you can’t downgrade your plan from ecommerce to marketing plan for current monthly or annually base. If you want to change your plan, you can do it at renewal time.

Do you have any cancellation fees?

No, Wiselok TruSENDR is a pay-as-you-go service, and we do not have any cancellation fees. You can cancel your plan at any time. However, we do not provide any refunds on payments made for your existing subscription or credits.

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Wiselok TruSENDR is best solution for your business automation on WhatsApp. TruSENDR developed by Wiselok Tech Solution, leading tech company in Jaipur.

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